Who we are

Our website address is: https://pulseprotraining.com. We offer CPR and First Aid training to individuals and organizations with certifications from the American Heart Association and American Red Cross.

Information We Collect

Depending on how you interact with PulsePro Training, we may collect information such as:

• Name
• Company name
• Email address
• Telephone or mobile number
• Job title or business role
• Information submitted through website forms
• Communications with our team
• Information necessary to provide consulting, implementation, support, or other services
• Account or service information associated with systems we provide or manage
• Website usage and technical information, such as IP address, browser type, device information, and cookies

We may also process information provided to us by our clients when necessary to deliver AI, software, integration, automation, or consulting services.

How We Use Information

We may use personal information to:

• Respond to inquiries and communicate with customers and prospective customers
• Configure, operate, support, and improve systems provided to our customers
• Provide customer service and technical support
• Schedule meetings and communicate about projects
• Send requested information and service-related notifications
• Maintain customer and prospect records
• Process transactions and administer our business relationship
• Improve our website, services, and customer experience
• Protect our systems and customers from fraud, abuse, or security threats
• Comply with applicable legal and regulatory requirements
• Communicate about PulsePro Training products or services when permitted by law and applicable consent requirements

SMS and Text Messaging

PulsePro Training may communicate with customers, prospective customers, and other individuals through SMS or text messaging when the recipient has provided consent to receive those messages.

Consent may be provided through methods such as a verbal opt-in during a telephone conversation, an online form, or by initiating an SMS conversation with PulsePro Training.

For verbal opt-in, a customer may request that PulsePro Training send information by text message, or an PulsePro Training representative may offer to send information by text message. Before sending SMS messages, we obtain the recipient’s consent.

SMS messages may include requested information, conversational responses, business communications, service-related information, notifications, scheduling information, or other communications related to the recipient’s interaction with PulsePro Training.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing products or services from PulsePro Training.

SMS Privacy

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your SMS opt-in or consent information with third parties for purposes unrelated to providing the messaging service to which you consented.

We may share information necessary to deliver SMS communications with service providers that help us operate our messaging services, such as telecommunications providers, messaging platforms, and technology vendors. These providers may process information only as necessary to provide services on our behalf or as otherwise permitted by law.

SMS opt-in data and consent will not be sold, rented, or shared with third parties or affiliates for their own promotional or marketing purposes.

How We Share Information

We do not sell personal information.

We may share information with service providers and technology partners when necessary to operate our business and provide services. These may include:

• Cloud hosting and infrastructure providers
• AI model and technology providers
• Customer relationship management systems
• Email and communications providers
• Telecommunications and messaging providers
• Project management systems
• Analytics and website service providers
• Payment and accounting providers
• Security and fraud-prevention services
• Other vendors necessary to provide services requested by our customers

These providers may process information on our behalf as necessary to perform their services.

We may also disclose information when required by law, regulation, court order, legal process, or when reasonably necessary to protect the rights, property, security, or safety of PulsePro Training, our customers, or others.

Mobile information and SMS opt-in or consent information are excluded from sharing with third parties or affiliates for promotional or marketing purposes.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or marketing activities.

Third-party services embedded in or connected to our website may also use cookies or similar technologies according to their own privacy policies.

You can control cookies through your browser settings and, where available, website cookie controls.

Third-Party Services and Integrations

Our website and services may interact with third-party websites, software, AI models, APIs, cloud platforms, or other services.

When you interact directly with a third-party service, that provider’s privacy policy and terms may also apply.

PulsePro Training is not responsible for the privacy practices of third-party websites or services that we do not control.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, loss, or misuse.

No internet transmission, software platform, or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain our business relationships, fulfill contractual obligations, resolve disputes, enforce agreements, comply with legal requirements, and maintain appropriate business records.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

You may contact us to request deletion of personal information, subject to information we are required or permitted to retain for legal, security, contractual, or legitimate business purposes.

Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to request:

• Access to personal information we maintain about you
• Correction of inaccurate information
• Deletion of certain personal information
• Information about how your information is used or disclosed
• Withdrawal of certain previously provided consent

To exercise a privacy right, contact PulsePro Training using the contact information provided on our website.

We may need to verify your identity before completing certain requests.

Children’s Privacy

PulsePro Trainings’ services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technologies, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this policy.

We encourage you to review this Privacy Policy periodically.